Friday, January 21, 2011

Season ticket renewals

Season ticket renewals were sent out by the fins. A couple of things caught my eye:

Pay in Full by February 23 and receive 5% of your 2011 invoice amount towards additional seat purchases for any 2011 home game of your choice (subject to availability)! For example, if your total invoice amount is $2,200, you will receive $110 (5% of $2,200) in value towards the purchase of additional game tickets. (Example of credit redemption: 2 Upper Corner/Endzone tickets).     
They're allowing you to pay interest free over 6 months or you can get a discount on another ticket. That's reasonable but not incentive enough. 

Per our standard policy, non-renewed seats could be made available to renewing season ticket holders or to new buyers.

That's the company line on non renewals. You know what I say?  They sold around 50,000 seats last year.  That's less than 70% of the seats. And doesn't include all the luxury seats. I might take my chances and see what's available later rather than giving them money up front. 

If you do not renew your season tickets, you must return your FanVision device(s) (one device for every two seats) to the Miami Dolphins. If the FanVision devices are not returned by April 22, 2011, a $250 charge will be applied for each unit unreturned. For return instructions and to receive return packaging, please contact your personal Guest Experience Representative at 1-888-FINS-TIX (1-888-346-7849), option 2.


I thought the deal with fanvision was that you got to keep the unit. I guess that's only true if you renew?  They didn't explain that very well and I think you'll have some unhappy fans. 

In the event that we miss any games, you will be refunded the price of your tickets and parking, if applicable, for any games that are not played. Click here for the refund policy. 

Specifically, our refund policy is as follows:

1.     We will provide you with a full refund for any cancelled preseason or regular season home games.

2.     You may choose to receive your refund either in the form that you paid for your tickets (e.g., cash, credit card) or in the form of credits towards future games.

3.     If any games are missed, refunds will be paid no later than 30 days after final determination of how many games will actually be played during the 2011 NFL season.

Please note that the terms of this policy are not required by contract or law, and apply only in the event that Miami Dolphins games are cancelled.

 

Nice of them to modify their standard rules. I remember after 9/11 I was stuck with a bunch of tickets I couldn't use because they would not give refunds because the game that week wasn't cancelled - it was rescheduled to a date when the peeps I was going with couldn't make it v

2 comments:

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  2. Allison - sent you an email. Thanks

    ReplyDelete